FAQ (Frequently Asked Questions)


1. Can I cancel my order?

Once Cost Wise Office Supplies has received and processed your order, it is not possible to cancel the order. It is advisable that before your confirm your purchase, please check the item and quantity required.

2. How will I be notified when I would expect to receive my goods?

Cost Wise Office Supplies has an automated system that keeps you up to date with all of your transactions and delivery schedule. Initially, you will receive an email to confirm that your purchase order has been received, a subsequent email when the items have been despatched and a follow up email on when the item has left Cost Wise Office Supplies for shipment.


3. How long will it take for my items to arrive after I purchase them?

Cost Wise Office Supplies has a Delivery Fees and Schedule page. Most items will be delivered within 2 working days after the item has left the warehouse. Other items will take 3 or 4 working days for more regional locations. For those goods transported by air, the delivery timeframes may be longer to accommodate customs requirements. Please refer to the Delivery Fees and Schedule Page for details or speak to one of the friendly staff at Cost Wise Office Supplies.

4. What are the delivery charges?

Cost Wise Office supplies has very competitive delivery fees – outlined in our Delivery fees and Schedule page. For some purchases, delivery costs are FREE. Please refer to the Delivery Fees and Schedule page for details.

5. Can I pick up items myself through Cost Wise Office Supplies?

There is no need to pick up items yourself – our delivery rates are very competitive and our schedule tries to ensure that you will receive your goods in the minimal timeframe possible.

6. I haven’t received my goods within the timeframe specified. What can I do?

While Cost Wise Office Supplies aim to deliver goods within the specified timeframes as outlined in the Delivery Fees and Schedule page, there may be other factors beyond our control that may impact on the scheduled delivery times. These include delivering to remote areas that have minimal transport access or complying with customs. You are welcome to contact one of our friendly staff on 1800 70 50 15 and they will assist in tracking your order.


7. I am having difficulties completing my transaction online. What can I do?

If for any reason, you are experiencing difficulties in completing your transaction online, please do not hesitate to contact one of our friendly staff on 1800 70 50 15 to assist you.


8. How do I open a 30 day account with Cost Wise Office Supplies?

This is easy. All you have to do is complete the Credit application form from our webpage and scan and email it back to us with the relevant documentation. We will process it and advise you of the outcome as soon as the credit check has been completed. Please note that before applying for a 30 day account, customers are advised that the prices will be slighter higher than purchases made by payment on the same day.

9. What are the payment options other than a 30 day account?

Cost Wise Office Supplies offer our customers three methods of payment. (1) Credit card payment for approved customers. (2) Direct deposit (3) Supplying your credit card details to one of our friendly staff over the phone.

10. What are the most cost effective ways to make purchases with Cost Wise Office Supplies?

The most cost effective way to purchase goods with Cost Wise Office Supplies is to buy items in bulk – decreasing the delivery costs (i.e. the number of times the goods are delivered). Additionally, items purchased on the day of ordering, the prices will be less expensive compared to items bought on a 30 day account.


11. If I provide my credit card details, how is the information secured?

In accordance with the Privacy Act 1988 (Cth), all information collected and stored will be maintained in a secure location with only authorised personnel having access to the information. Cost Wise Office Supplies also uses Secure Socket Layer (SSL) technology to protect credit card details.

12. How can I reset my password?

If you have lost your password or you believe that someone has assumed unauthorised access, please contact one of our friendly staff on 1800 70 50 15 to reset your access details.


13. How do I receive special offers?

When you sign up as a Cost Wise Office Supplies customer, you will automatically be given the option to receive marketing material that includes any special or exclusive offers to customers. Additionally, at times, one of our friendly staff members may contact you directly by mail or phone if they believe they can provide you with offers that will benefit you both financially and meeting your office supplies needs.

14. I have searched for an office product but I can’t find it on the website. What can I do?

While Cost Wise Office Supplies has a large range of products, it may not cover all office supplies. If you would like to know whether Cost Wise Office Supplies currently stocks it or is likely to stock an item in the future, we would be happy to take requests. You can contact one of our friendly staff on 1800 70 50 15 and they will investigate the request.


If you can’t find an answer to your question above, why don’t you drop us an email on customercare@costwise.com.au or contact one of our friendly staff on 1800 70 50 15.